Shuvowin Privacy Policy: Your Data, Our Responsibility
At shuvowin, the privacy of your personal information is our highest priority. When you use our platform, you place your trust in us, and protecting that trust is our primary responsibility. In this privacy policy, we clearly explain what data is collected, how it is used, and what your rights are. Last updated: June 2025.
What Data We Collect and Why
Personal Identity Information
When you create an account on shuvowin, we collect your name, mobile number, date of birth, and email address. This information is used to verify your identity and keep your account secure. For age verification, we may request a copy of your national ID or other government-issued identification. The information you provide will only be used for the necessary purposes and will not be disclosed to any unauthorized third parties. The purpose of data collection is always transparent and specific — we never ask for more than what is needed.
Financial & Transaction Information
During deposits and withdrawals, we collect the necessary payment-related information, such as mobile banking numbers or bank account details. This financial data is stored in fully encrypted form and cannot be accessed by any unauthorized party. We never store your full card or bank account number — only the reference information needed to verify transactions is retained. To prevent financial fraud, our system automatically monitors suspicious activity and takes immediate action when necessary. Transaction history is only visible from your own account and is never shared with third parties.
Device & Usage Information
When you use our website or app, we automatically collect your device type, operating system, browser version, and IP address. This technical information is used to ensure platform security and detect multiple accounts. We use cookies to enhance your browsing experience and keep login sessions secure. Information about your gaming activity — such as which games you played and for how long — is used to improve platform quality and monitor responsible gaming. You can disable non-essential cookies from your browser settings, though some features may be limited as a result.
Data Sharing: When and With Whom
Shuvowin never sells or transfers your personal information to advertisers or commercial third parties. For payment processing, we work with authorized payment gateways that receive only the minimum data necessary to complete transactions. If required by legal order from Bangladesh law enforcement or a regulatory authority, we are obligated to provide the necessary information. When cybersecurity experts or audit firms conduct system reviews, they access only encrypted and anonymized data. Our agreements with any third-party partners include strict data confidentiality clauses.
Your Rights & Controls
You have full control over your personal information — you can view, correct, or request deletion of your stored data at any time. After account closure, we do not retain your personal information indefinitely unless required by legal obligation or security needs. If you wish to stop marketing communications, notify our support team at any time and we will act within 24 hours. Under the right to data portability, you may request a copy of your gaming history and account information. Our support team is always here for any privacy-related complaints or concerns.